We respect your privacy and are committed to protecting your personal data. This policy explains what we collect, how we use it, and your rights.
Information We Collect
- Account details such as name, email, phone number.
- Transaction details for ticket, membership, and voucher purchases.
- Event selections including seat numbers and quantities.
- Technical data such as IP address, device and browser information.
- Communications you send to us (support requests and feedback).
How We Use Your Information
- Process orders and provide tickets, memberships, and vouchers.
- Facilitate and verify payments via third‑party gateways (e.g., Selcom, Pesapal).
- Send confirmations, receipts, and service messages.
- Protect our platform against fraud and misuse and ensure seat integrity.
- Improve site performance and user experience.
Payment Processing
Payments are processed by third‑party providers. When you pay, limited personal data and order details are shared securely with the gateway to complete the transaction. We do not store full card or mobile wallet PINs.
Cookies and Tracking
We use essential cookies to maintain sessions and support checkout. Analytics may be used to understand usage. You can control cookies via your browser settings, but essential cookies are required for core functionality.
Data Sharing
We share data only with service providers necessary to operate the site (payment gateways, email services, hosting) under appropriate safeguards. We do not sell personal data.
Data Retention
We keep order and membership records for as long as needed for accounting, legal compliance, and service history. Pending or cancelled orders may be purged after operational needs are met.
Your Rights
- Access, correct, or delete your personal data subject to legal obligations.
- Object to certain processing or request restriction.
- Withdraw consent where processing relies on consent.
Security
We apply administrative and technical measures to protect your data, including access controls and encrypted transport. No system is entirely secure; please keep your account credentials confidential.
International Transfers
Services used may process data in other jurisdictions under contractual safeguards consistent with applicable law.
Alcohol Sales Policy
We do not sell alcohol to persons under 18. Logged‑in users identified as under 18 cannot add alcohol products (e.g., Wine, Beer, Spirits) to carts or vouchers.
Legal Basis (UK/EU GDPR)
- Contract: to provide tickets, memberships, and vouchers you request.
- Legitimate interests: to secure the platform, prevent fraud, and improve services.
- Consent: for optional communications and non‑essential analytics where applicable.
You have the right to access, rectify, erase, restrict, object, and port your data, and to withdraw consent where used. You may lodge a complaint with your local authority. In the UK, this is the Information Commissioner’s Office (ICO).
Purposes and Legal Bases
- Order processing and ticket delivery: Contract.
- Membership management and renewals: Contract.
- Payments, refunds, and receipts: Contract and legal obligations.
- Fraud prevention, security monitoring: Legitimate interests.
- Service updates and optional marketing: Consent where applicable.
- Analytics for service improvement: Legitimate interests or consent depending on configuration.
Data Controller
The data controller is Little Theatre Club located at St Peters Square, Haile Selaisse Rd, Dar es Salaam, Tanzania. You can contact the controller at boxoffice@dsmplayers.or.tz.
How to Exercise Your Rights
Submit requests by email using the contact above. We may ask for information to verify your identity. We aim to respond within one month, subject to extensions permitted by law for complex requests.
Contact
For privacy questions or requests, contact us at boxoffice@dsmplayers.or.tz.
Changes to This Policy
We may update this policy. Material changes will be communicated on this page with a revised effective date.